After a continuous effort from www.apnatime.com to speak on behalf of Pakistani customers, Telenor and Tameer have decided to suspend its easypaisa services for IESCO which Telenor announced through a press release in couple of English newspapers of Islamabad.
As per Telenor’s official statement, “Tameer Bank has a contract with KASB authorizing it to collect bills and deposit them through KASB’s aggregator service. Tameer Bank entered into an electronic bill collection arrangement with KASB Bank under their “eUBS” service in 2007. This Service Level Agreement was enhanced in February 2009 to cater for its Branchless Banking approval. The channels covered under this arrangement include IVR, ATM, Call Center, POS and other Over the Counter (OTC) modes. We would like to highlight that all utility companies, which have electronic billing arrangements with KASB have been made available to member banks as well. Therefore, Tameer Bank rightly availed this electronic collection under its umbrella agreement with KASB. As per contract, KASB is responsible for all negotiations and arrangements with utility companies, and we are asking them to resolve this issue with IESCO and LESCO as soon as possible.”
It further says, “Tameer Bank and Telenor Pakistan would like to reassure all easypaisa customers who have already paid their IESCO and LESCO bills that their amounts have safely been deposited with the relevant utility companies”.
We talked to various customers regarding the decision of Telenor, even the retailers and franchisees of the company are unaware of any such statement and announcement. In my opinion, there should be a public notice in the form of a small ad in the all the national newspaper, we do not mean to see any mega advertisement like they have been doing it since the launch of the service but something that could convey the message to everyone. Otherwise it would be kind of formality fulfilled for the record purpose only.
We talked to Telenor regarding this, the spokesperson told us that press releases will be published other newspapers also. He ruled out the possibility of ads in this regard.
While talking to PTA, we learnt that the authority is serious to protect the customers and they will definitely take the relevant action as per procedures.
One thing is still confusing that if KASB is the bank does all the effort and it has the agreements with all utility companies then why the entire campaign had the name of Tameer only when it does not stand anywhere. There should have been Telenor/KASB shops and retails points all around collecting the bills and it would have never happened.
Mathematically we can say, If A =B and B = C then we can’t we call it A = C. If KASB is responsible for everything from AtoZ then why all the mileage to Tameer Bank only, whereas other telecom companies clearly mention the name of KASB to give the due credit. Why would KASB help them for a temporary period to save their name only, keeping in view Tameer and KASB have a long term agreement since 2007?
Why Tameer Bank had to route the payments through it? Was it a part of their agreement to increase the reputation and market value of Tameer bank by executing tons of transitions through it?
Telenor spokesperson further added that ultimately Tameer Bank is going to have all the agreements with the utility companies and KASB is serving us temporarily.
For any sort of financial transaction that involves the interest of public, things should be very clear so that customer could know who is he paying to and how his/her money will be used?
Thank you every one.
This Is Great Job
I think this will benefit Telenor in actual terms because in public this will help them regain the trust down the road.
nice work apnatime people.
Good job apnatime!
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thanks God…at last they realized…i am happy at least someone in Pakistan acknowledged and confessed the fault.
keep it up APNATIME